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Email [email protected] and we'll get back to you. Please include your device model, iOS version and a short description of what happened.
Frequently asked questions
How does translation work?
Queso translates every message into your language. In Settings → Translation you can choose on-device translation (free, nothing leaves your phone) or AI translation for the highest quality. You can switch anytime. See our guide to translation.
How do I connect WhatsApp or Telegram?
Tap the compose button, choose the network, and follow the on-screen steps to link your existing account. Your messages stay between your phone and those services — see our Privacy Policy. There's a step-by-step connection guide too.
How do I transcribe and translate a voice note?
Tap the transcribe button beside any voice note, and Queso turns it into text in your language with a "Show original" option. It's a Queso Pro feature. Full steps in our voice-note guide.
How do I manage or cancel Queso Pro?
Queso Pro is a monthly subscription managed by Apple. On your iPhone open Settings → [your name] → Subscriptions, tap Queso Pro, and choose to change or cancel. Your subscription continues until the end of the current billing period.
Is my data private?
Yes. On-device translation sends nothing anywhere, our AI gateway keeps no logs of your messages and can't identify you, and Queso Network messages are end-to-end encrypted. Full details on our security page and in the Privacy Policy.
How do I delete my data?
Your messages, keys, and settings are stored on your device. Deleting the app removes them. We keep no message content on our servers.
Can I run my own Queso relay?
Yes — the Queso Network relay is self-hostable for teams that want full data sovereignty. Email [email protected] and we'll help you get set up. More on the Queso Network page.